DELIVERY
Delivery
We deliver made-to-measure kitchen doors and components across the UK, to the kerbside.
How delivery works
Delivery is kerbside. The driver brings your order to the kerbside at your delivery address. Kitchen doors, panels and worktops are heavy and often long, so please arrange for someone able-bodied to be there to help move them from the vehicle into your property. The delivery driver cannot carry items inside.
When your order arrives
- Check everything before you fit it. Shortages, damage and manufacturing defects must be reported within 48 hours of delivery — and always before fitting, drilling or altering anything. Once a door has been drilled we cannot treat it as faulty on arrival.
- Count the items against your order. Trims, panels and handles often arrive as separate items.
- Keep the packaging until you have checked everything.
Access and failed deliveries
Please make sure the delivery address is accessible and someone is available to receive the order. If a delivery fails for a reason within your control, we may recover our reasonable actual costs for the failed delivery and for storing the order until it can be delivered. We will tell you what those costs are, and evidence them, before we invoice you. You are not charged where the failure was caused by us, by the manufacturer or by the carrier. The delivery company may contact you directly to arrange a suitable date.
Changing your order
Made-to-measure doors are exempt from the standard 14-day cooling-off period, because they are made to your measurements and cannot be resold. We do give you a voluntary 24-hour window, beginning with our written order confirmation, in which you can amend or cancel. No manufacturing order is released during that window. Cancel in time and you receive a full refund — except that where our payment provider keeps a processing fee on your original payment and does not refund it to us, we may deduct that evidenced, non-refundable cost. After the 24 hours your order enters manufacturing and the made-to-specification exemption applies. Your statutory rights if goods are faulty, misdescribed or delivered late are not affected.